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Consumer Alert

 

Advice to our Members

 

As members will note from the other warners on this page, unscrupulous organisations remain ready to try and mislead you into thinking that they are connected to RCI in order to sell their "services". In many cases these "services" are of very poor quality or simply non existent.

 

Typically, these organisations make use of cold calling or unsolicited emails and falsely claim to be from, or associated with, RCI. If you receive an unsolicited call or email from a person who claims to be contacting you from or with the agreement of RCI you should always ask, before doing anything else, that the details of your last exchange you arranged through RCI (eg where and when it was) be confirmed. If this is not answered satisfactorily then this suggests the organisation is not genuine and we strongly advise that you discontinue all contact immediately, do not disclose any personal details and do not purchase any services being offered. Please let RCI know if you receive any such suspicious calls or emails, so we can tell other members, and take what action we can to stop such action.

 

We also recommend that you consider contacting Mindtimeshare (www.mindtimeshare.com), who are a Consumer Association representing the interests of European consumers that have been victims of a fraud related to Timeshare. They will, with your agreement, use what you tell them to investigate further and take what action is possible so any suspected dishonest practice is publicised and stopped.

 

Resort Key

 

RCI has received reports that representatives of Resort Key have contacted RCI Members and have falsely claimed to be calling from "the RCI Relocation Team".

 

RCI would like to make clear that it has no relationship or link whatsoever with Resort Key and that any claim by this company that it represents RCI is entirely false. RCI strongly advises that its Members should not have any dealings with Resort Key.

 

Club Class/ ITRA/ RCI Action Group

 

Please click here to read the following press release relating to the winding up in the public interest of a number of companies linked to a concierge holiday scheme marketed by an organisation called International Timeshare Refund Action (ITRA) under the guise of asking people to join in legal action against the timeshare industry. Such action by the Insolvency Service is only taken where the evidence of wrong doing is considered a serious threat to the public interest.

 

We are aware that ITRA claims to have instigated legal action against RCI Europe and has been attempting to solicit members to join this action though various means, most recently, we are told, via an organisation called “RCI Action Group”. We would like to make clear that there is no legal action involving RCI Europe and ITRA or RCI Action Group, and any claims to the contrary are entirely false. We would strongly advise all RCI members to have no dealings with ITRA or RCI Action Group as these organisations are not operating with a legitimate purpose in mind, as the actions of the Insolvency Service demonstrate.

 

Resort Care Europe

 

RCI has received many reports that employees from the above organisation are contacting RCI members and are fraudulently claiming to be calling from RCI. We believe that this organisation is linked to Resort Servie Care (which used similarly dishonest sales methods). We would like to make clear that we have no relationship or link whatsoever with either of these organisations and that their claims to represent RCI are entirely false. We strongly advise that RCI Members do not have any dealings with them and that they let us know if either of these companies attempts to contact them.

 

Easy Consulting SL - Spain

 

RCI has received reports that this organisation is contacting RCI members and is falsely claiming to be calling from RCI.

 

Easy Consulting SL operates or is connected with the following brands: The Gift Company , Bonus Week Breaks, Resorts Direct, Direct Resorts International, Extra Weeks, Extra Time Online and The Ultimate Holiday Package.

 

Please note that RCI has no relationship or link whatsoever with this company or any of the above brands and that any claim by this organisation that it represents RCI is entirely false. We strongly advise that RCI Members do not have any dealings with Easy Consulting SL and that they let us have details of any cold calls they receive from it.

 

Warning to our Turkish Members

 

RCI has received a number of reports recently that fraudulent resellers have been targeting our Turkish members. Typically these resellers contact members by telephone and ask for money in return for arranging the sale of the member's timeshare. Any money the member sends is never returned and the timeshare is never sold.

 

RCI strongly advises members not to send any money or to give any details to any organisation that contacts them in this way. We recommend that instead members should discontinue any such calls and report the matter to the local police.

 

Resorts Direct – United Kingdom

 

RCI has received reports that representatives of the above business have contacted Members and have falsely claimed to be calling on behalf of RCI. Resorts Direct uses the website www.resortsdirect.co.uk.

 

We would like to make clear that we have no relationship or link whatsoever with Resorts Direct and that any claim by Resorts Direct that it represents RCI is false. Please let us know if you receive any such calls.

 

 

Realistix Browser Suite – Tenerife

 

We have received reports that persons selling the above software product have falsely claimed to be associated with RCI. RCI would like to make clear that it has no link with this product and that it has no relationship whatsoever with anyone selling it. Any claim by anyone selling this product that they represent RCI is entirely false.