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Online FAQ



 

 

 

Online FAQ's

 

> How to Retrieve Your Username (Login) or Password
> I can't see a resort on the map that I know should be there when searching in the online directory?
> How can I update my email address?
> Can I change my password online?
> How do I register for the RCI Points/ Weeks online account of rci.com?

 

 

How to Retrieve Your Username (Login) or Password


To retrieve your password, you will need to enter your username and answer the secret security question you submitted when you first established your RCI online account. When you answer it correctly, your password will be sent to the e-mail address registered on your account. If you have forgotten the answer to your secret security question, please contact Customer Service at: pacific.member@rci.com

If you receive an error message "The information you entered does not match our records", the problem could be any of the following:

    - Your first name is listed differently in our system
    - You are entering the wrong RCI ID
    - You haven't yet created an account specifically for yourself.

 

I can't see a resort on the map that I know should be there when searching in the online directory?


This is probably due to the fact that the resort co-ordinates are the same as another resort, and Google map technology can only map one resort under the same  co-ordinates. If in doubt, please check the 'list view' to find the resort you are looking for.



How can I update my email address?

 

"You can update your email address online, under 'My Account' area. It is simple and easy to do.

1. Within the 'Home Tab' simply select 'My Account' from the drop down menu.
2. Then select 'Edit Profile Details' under the 'Member Profile' section. In here you can update your email address if required.

If you require help, you can also call an RCI guide for assistance."

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Can I change my password online?

 

"Yes you can change your password at any time.

1. Within the 'My Home' tab, simply select 'My Account' from the drop down menu.
2. Then select 'Edit Profile Details' under the 'Member Profile' section. In here you can change your password if required.

If you require help, you can also call an RCI guide for assistance."

 

How do I register for the RCI Points/ Weeks online account of rci.com?

 

To register on RCI.com, you must be an RCI Points/ Weeks member and have a valid email address. To begin registering click here.  

 

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