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Consumer Alert

 

Advice to our Members

 

As members will note from the other warners on this page, unscrupulous organisations remain ready to try and mislead you into thinking that they are connected to RCI in order to sell their "services". In many cases these "services" are of very poor quality or simply non existent.

 

Typically, these organisations make use of cold calling or unsolicited emails and falsely claim to be from, or associated with, RCI. If you receive an unsolicited call or email from a person who claims to be contacting you from or with the agreement of RCI you should always ask, before doing anything else, that the details of your last exchange you arranged through RCI (eg where and when it was) be confirmed. If this is not answered satisfactorily then this suggests the organisation is not genuine and we strongly advise that you discontinue all contact immediately, do not disclose any personal details and do not purchase any services being offered. Please let RCI know if you receive any such suspicious calls or emails, so we can tell other members, and take what action we can to stop such action.

 

We also recommend that you consider contacting Mindtimeshare (www.mindtimeshare.com), who are a Consumer Association representing the interests of European consumers that have been victims of a fraud related to Timeshare. They will, with your agreement, use what you tell them to investigate further and take what action is possible so any suspected dishonest practice is publicised and stopped.

 

Let’s Go Tenerife (October 2014)

 

We have had reports that RCI Members have been cold called by a Tenerife based company called “Let’s Go Tenerife” which has offered them “highly reduced holidays”. “Let’s Go Tenerife” have claimed to be affiliated to RCI.

 

We would like to make clear that RCI has no connection with these cold calls or with “Let’s Go Tenerife” and we strongly advise that RCI Members do not purchase anything from them.

 

“RCI Resorts” and “Privilege Vacations” UK (July 2014)

 

RCI has had reports that UK consumers have been cold called by a company calling itself “RCI Resorts” and offering “discounted” weeks for sale. The cold caller claims to be operating out of Lutterworth and the name “Charlotte Waring” has been used.

 

The cold caller also leaves the number 08000 148 119 which, when called connects to an answerphone message from “Privilege Vacations”. RCI has no connection with these cold calls or with “Privilege Vacations” and we strongly advise that RCI Members do not have any dealings with them.

 

Resort Key

 

RCI has received reports that representatives of Resort Key have contacted RCI Members and have falsely claimed to be calling from "the RCI Relocation Team".

 

RCI would like to make clear that it has no relationship or link whatsoever with Resort Key and that any claim by this company that it represents RCI is entirely false. RCI strongly advises that its Members should not have any dealings with Resort Key.

 

Club Class/ ITRA/ RCI Action Group

 

Please click here to read the following press release relating to the winding up in the public interest of a number of companies linked to a concierge holiday scheme marketed by an organisation called International Timeshare Refund Action (ITRA) under the guise of asking people to join in legal action against the timeshare industry. Such action by the Insolvency Service is only taken where the evidence of wrong doing is considered a serious threat to the public interest. We would strongly advise all RCI members to seriously consider whether they wish to have any dealings with ITRA, as this organisation is not operating with a legitimate purpose in mind, as the actions of the Insolvency Service demonstrate


We are aware that ITRA claims to have instigated legal action against RCI Europe and has been attempting to solicit members to join this action though various means, most recently, we are told, via an organisation called “RCI Action Group”.  We can confirm that proceedings have been issued against RCI Europe in the High Court in London by a number of current and former members. RCI strongly disputes the allegations that form the basis of the claim and is defending it.

 

Resort Care Europe

 

RCI has received many reports that employees from the above organisation are contacting RCI members and are fraudulently claiming to be calling from RCI. We believe that this organisation is linked to Resort Servie Care (which used similarly dishonest sales methods). We would like to make clear that we have no relationship or link whatsoever with either of these organisations and that their claims to represent RCI are entirely false. We strongly advise that RCI Members do not have any dealings with them and that they let us know if either of these companies attempts to contact them.

 

Easy Consulting SL - Spain

 

RCI has received reports that this organisation is contacting RCI members and is falsely claiming to be calling from RCI.

 

Easy Consulting SL operates or is connected with the following brands: The Gift Company , Bonus Week Breaks, Resorts Direct, Direct Resorts International, Extra Weeks, Extra Time Online and The Ultimate Holiday Package. Please note that RCI has no relationship or link whatsoever with this company or any of the above brands and that any claim by this organisation that it represents RCI is entirely false. We strongly advise that RCI Members do not have any dealings with Easy Consulting SL and that they let us have details of any cold calls they receive from it.

 

Warning to our Turkish Members

 

RCI has received a number of reports recently that fraudulent resellers have been targeting our Turkish members. Typically these resellers contact members by telephone and ask for money in return for arranging the sale of the member's timeshare. Any money the member sends is never returned and the timeshare is never sold.

 

RCI strongly advises members not to send any money or to give any details to any organisation that contacts them in this way. We recommend that instead members should discontinue any such calls and report the matter to the local police.

 

Resorts Direct – United Kingdom

 

RCI has received reports that representatives of the above business have contacted Members and have falsely claimed to be calling on behalf of RCI. Resorts Direct uses the website www.resortsdirect.co.uk.

 

We would like to make clear that we have no relationship or link whatsoever with Resorts Direct and that any claim by Resorts Direct that it represents RCI is false. Please let us know if you receive any such calls.

 

“RCI Viajes”

 

RCI is aware of the above organisation which uses the website www.rciviajes.com.

 

RCI would like to make clear that it has no relationship or link whatsoever with “RCI Viajes” and that “RCI Viajes” has no right to make any use of RCI’s name or logo.

RCI is taking steps to stop this abuse by “RCI Viajes” and strongly advises that RCI Members should not have any dealings with “RCI Viajes”.

 

Realistix Browser Suite – Tenerife

 

We have received reports that persons selling the above software product have falsely claimed to be associated with RCI.
RCI would like to make clear that it has no link with this product and that it has no relationship whatsoever with anyone selling it. Any claim by anyone selling this product that they represent RCI is entirely false.

 

Update 1st October 2013

 

In light of the activities set out in the paragraph above RCI commenced proceedings against both Resort Care Europe and Resort Servie Care at the Mercantile Court in Valencia in late 2012.

Following a hearing of the matter, on 30th September 2013 the Court ordered that:- (i) both Resort Care Europe and Resort Servie Care should immediately stop using RCI’s name; and (ii) they should publish the Court’s order in two national British media outlets. Resort Servie Care was additionally ordered to pay RCI compensation and legal costs.

The result of this case underlines the fact that RCI takes the kind of activities carried out by Resort Care Europe and Resort Servie Care extremely seriously and that we will not hesitate to take legal action to protect ourselves and our members where it is appropriate.