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RCI.com

 

 

 

What's New on RCI.com

What browsers support RCI’s online Chat?

Firewall or Security Program Issues

How to Retrieve Your Username or Password

 

 


 

What's New on RCI.com


RCI.com Quick Start Guide: Weeks
RCI.com Quick Start Guide: Points

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What browsers support RCI’s online Chat?


RCI.com Online Chat Browser Support

Operating System / Device

Browser

Version

Windows 7, 8
(64/32 bit)

Internet Explorer (64/32 bit)

8, 9, 10

Firefox

25

Chrome

31

Safari

6

 

Surface RT

Windows 8 RT

10

 

Apple

Firefox

27

Safari (computer)

6.1

Safari Mobile (iPhone/iPod Touch/iPad) for iOS 6.0, 7.0

6, 7

Chrome

30

 

Android 4.0+

Webkit, Chrome

Chrome 30

Android 4.2+

Webkit, Chrome

Chrome 32

 

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Firewall or Security Program Issues


Security programs or computer firewalls can sometimes trigger problems on RCI.com. The most common issues are the inability to access secure pages and/or having blank drop-down menus when searching for vacations online. If you experience this issue, we encourage you to add RCI.com to your list of trusted sites. Additionally, RCI uses industry best practices to encrypt and secure your information during critical transactions. By using high level encryption, we protect the information transmitted between your browser and RCI.com. As a general rule, however, no Internet security system or encryption method is guaranteed to be 100% secure.

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How to Retrieve Your Username or Password


If you receive an error message "The information you entered does not match our records", the problem could be any of the following:

* Your first name is listed differently in our system
* You are entering the wrong ID #.
* You haven't yet created an account specifically for yourself. 

To retrieve your password, you will need to enter your username and answer the secret question you submitted when you first established your online account. When you answer it correctly, your password will be sent to the e-mail address registered on your account. If you have forgotten the answer to your secret/security question, please contact Customer Service at feedback@rci.com.

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