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Winning Letter
Dear RCI,
We have just returned from France and Spain, where we enjoyed 3 weeks of timeshare properties. All three were fantastic, although the last in Spain (1462) was outstanding.
There were only 38 units and we had a two bedroom, two story unit, balconies on both floors, with views over the sea and mountains, all very beautiful.The units are on a hill but you could walk down to the little town, which was fabulous as well.
We found very good restaurants close to the units and lots of supermarkets, food and wine was also very cheap. This is the beautiful view from our
unit and we would love to go back again in the near future.
Regards Cheryl & Paul, Doncaster, VIC
Welcome
from Charisse
Fresh from returning from travelling through Italy with our members, I
am thrilled to advise that this tour was a huge hit! As we saw from last year’s tour in France, the “Country Roads” concept is really appealing as it offers longer stays in each location, usually always 2 nights or more; and the itinerary ensures that travellers see areas that are off the beaten track.
As always, I received valuable feedback from our members on what
we do well, what they might like to see offered as part of our services, and some areas where we could improve. Our Members are at the heart of everything we do and we aim to provide you all with superior member services.
So it was especially pleasing that our member services team was again recognised for their commitment to you and awarded ‘Marketing Team of theYear’ two years in a row at
the recent Australian Timeshare and Holiday Ownership Council annual industry awards.
I’m very proud of our team’s accomplishments; it’s a testament to all of our dedicated staff members who work so hard to make your holiday experiences exceptional – because your holiday means the world to us.
charisse cox
managing Director – rci pacific Email: charisses.Desk@rci.com
Mail Bag
We love hearing about your
RCI holidays and receiving
your feedback. If you have a
travel story or photos to share with us, email editor@rci.com
and you could win $200 RCI dollars towards your next holiday. RCI reserves the right to edit your submissions
VivaVegas
Customer Service
This June we experienced one
of our best exchanges with RCI, holidaying at Summer Bay Resort LasVegas.The resort was very well run, with free shuttle buses to the local supermarket, casinos and the staff were always very helpful and courteous. Resort Staff would help you when you were lost or confused, which is easy to do in LasVegas.
I would recommend this resort to future members, it was well located just a street back from the Strip, away from the hectic and mad traffic area, but with the free shuttle service, it was not a problem to
get to where you wanted, using the resort as a base for the days outing.
My girls loved the gym and
pool area and we took advantage
of the lovely BBQ entertainment area for our meals.The units were very spacious with full kitchen, two bathrooms and your own laundry which was a godsend with a family. Thank you RCI for arranging our exchange, we have ‘been there, done that’ at LasVegas, thanks to you.
Carolyn Pobar, Toowoomba, QLD
EMAIL pacific.member@rci.com
POST AU po box 6495, Gcmc, QLD 9726 post NZ po box 11561, eLLersLie, 1542
RCI TRAvEL 1300 301 044 aU 0800 301 044 NZ RCI CRUISE 1300 724 262 aU 0800 724 262 NZ
CONTaCT RCi
PHONE 1300 368 800 aU, 0800 368 800 NZ
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