Booking My Holiday

How to cancel my Exchange Holiday

To receive a full refund of your exchange fee and your trading power, you must notify us of your cancellation within 24 hours of making the booking.

If you wish to cancel after 24 hours and you don't have exchange protection, you will forfeit your exchange fee and a percentage of your trading power.

If you wish to cancel using exchange protection, please give us a call and one of our friendly travel guides will help you.

Days From Cancellation Date% of Trading Power returned
271+ days100%
181 - 270 days95%
91 - 180 days90%
31 - 90 days80%
15 - 30 days60%
< 14 days*45%

 

To cancel your Exchange Holiday:

  1. Select 'Trips' from the top navigation panel to go to 'My Holiday Plans'
  2. Select 'Confirmed'
  3. Choose the booking you wish to cancel and select 'Cancel Reservation.'

Unfortunately, we're not able to refund your Exchange Fee or Trading Power if you cancel less than two days before the start of your Exchange Holiday.

If you would prefer to call us to cancel, view our Contact Us page to choose from our telephone numbers, opening times and available languages.

 

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