Miscellaneous

Live help makes it easy to get support while using our website, whether you need quick answers, help managing your account, or guidance with your booking. Depending on your query, you may be connected with our virtual assistant or a helpful travel guide during contact centre opening hours and subject to availability.

Where can I find live help?
The live help button is a small chat icon which you can find in the bottom right-hand corner of the website.

When should I use live help?
Live help can assist with a wide range of questions about your membership, account, deposits, bookings and using the website.

Some examples include:

How do I search for available resorts online?

How many Weeks do I currently have deposited?

How do I print my confirmation online?

How do I deposit my Week?