Our resort recognition programme honours affiliated properties consistently offering superior holiday experiences. To receive an RCI Gold Crown Resort or RCI Silver Crown Resort award, established standards have to be met based on Comment Card scores from Members. Comment Cards are questionnaires sent out to each Member following their Exchange Holiday, to rate their experience and make a big contribution towards recognising resort quality. Many areas of resort operation are rated, including check-in/check-out, hospitality and guest service, resort maintenance, unit features, maintenance and housekeeping, and on-site amenities. The Hospitality Award is bestowed on affiliated resorts that consistently receive high scores from Members in check-in/check-out and hospitality.