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What are we doing for you?
With more than 40 years of operation behind us, we’re used to evolving to meet the changing demands of the travel industry. And whilst Covid19 is an unwelcome guest, we are determined not to let your holiday enjoyment be impacted.
We're shaping our travel network to accommodate our ever-changing world – and working harder then ever to ensure you have an amazing, safe stay at our affiliated resorts worldwide.
Click each tile to read more about how we're committed to helping you book, change and enjoy your holiday in whatever way works best for you.
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We’re here to help you make the right decision about your existing holiday booking.
We’ve compiled some useful information to help you explore your options.
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We understand – which is why we’ve introduced exchange protection cover for your exchange holidays and revised our extra holidays cancellation policy.
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The way in which we travel may have changed, but our role here at RCI hasn’t.
As travel restrictions and guidelines change regularly, we’ve brought together some information and links we hope you find useful.
Read our guidance and tips to help you get ready for your holiday.
If you have a credit, use it to book an exchange or extra holiday at one of our 4,200+ affiliated resorts. Credits are valid for offers too!
Your credit expiry date will depend on when you booked your holiday. Read the ‘Already booked’ section above for more details.
You do not have to travel before your credit expires – you just need to have booked. Credits are valid for offers too!
We’re in constant contact with our affiliated resorts regarding their heightened efforts to keep accommodation and communal areas safe. Many now hold local authority endorsements for Covid19-compliant operation and have their own rules in place to safeguard guests whilst remaining as fully operational as they safely can be.
Read the latest Trip Advisor reviews from the resorts you like for first-hand, recent guest experiences and photos. Most of our affiliated resorts also have their own social media feeds which they regularly update.
For any booking you make, we advise you to check the resort website before travelling, or to contact them directly if you have any concerns.^
Contact our expert travel guides by phone or Live Help. They are updated daily on the latest Covid19 travel impacts and will be able to advise on any booking concerns you may have.
Our guides know which resorts are currently available where and when and will help you find an alternative destination to enjoy.
We're right on hand to support your membership so you have every opportunity to travel, save, and try not to let your benefits expire.
What are our members saying?
"Because of COVID, I had to cancel my holiday and very quickly the lady said there's no problem: We can change your holiday to next year. It was so stress free. I've been trying to get a hold of [the airline] for the last few months and I can't get hold of them, whereas RCI was very stress free, thank you."
RCI member Karen G
27.07.20
"I have felt at ease, safe and happy at the resort where I have been staying. I have also liked the way tthat the social distancing is being organised in the pool areas. I am so satisfied that I have decided to book another week at the same destination right next door to where I am currently staying."
RCI member Antonia R P
28.07.20
"The key was Iain, who was very knowledgeable. He gave me complete confidence, and advised me really well. I really can't praise him enough. I've been with RCI for the last 20 years. I really appreciate Iain's help today. He was amazingly wonderful. Thank you."
RCI member Susan G
07.09.20
"The service was excellent and very friendly. We were supposed to go to Tenerife but changed our holiday to Vuokatti. We are very satisfied."
RCI member Kim L
24.08.20
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We’re here for you!
We're open online 24/7 so you can search, book and manage your trips whenever you want to. But please don't cancel online - contact us to make sure you get the best option.
Chat online with our Holiday Guides: Live Help is offered during standard contact centre opening hours, subject to availability
Call our knowledgable Guides for help and guidance. Click through for numbers and opening hours.
* Terms and conditions for enhanced protection can be read here.
^ Your resort is responsible for providing guests with the latest information on the facilities available for your reservation dates, and for providing health and safety measures on site. RCI cannot accept liability relating to information provided or omitted by a resort, or arising from health and safety measures which may, or may not, be in place at a resort.