And together is a wonderful place to be
We hope this message finds you well during this difficult time as the world bands together to respond to the coronavirus (COVID-19).
Each day presents itself with new developments and we want you to know that as your travel network, RCI is right there with you. Rest assured we’ll continue to update all of you on changes impacting your travels with us. When that time comes, please know that, RCI will support you every step of the way in getting back on holiday and connecting with those who mean the most to you.
Our members’ and associates’ health and safety are our utmost priority so in order to continue serving you to the best of our ability while ensuring our associates are safe, parts of our teams have begun working from home. Please expect some delay in responses from us during this period.
To better serve you, we've come up with a list of some frequently asked questions and we hope that this clarifies your doubts.
FREQUENTLY ASKED QUESTIONS
- I currently have a holiday booked and my travel date is within the next two weeks. What should I do?
We want you know to know we are doing whatever we can to provide you with solutions and options. If you have travel that falls within two weeks from now, don’t cancel your holiday on RCI.com but instead contact us on the relevant toll-free number that can be found HERE and one of our Travel Guides will speak to you about your options.
- How can I enjoy flexibility in my holidays with RCI?
As situations are constantly evolving, we have expanded our options for you. We recommend you get the Enhanced Exchange Protection for peace of mind. If you have questions or concerns about your holiday, please call us or send us an e-mail at email@example.com.
- I have a booking with RCI Travel? What should I do?
For all cruise, tour, car hire, and other bookings made with RCI Travel, please contact them directly for more information.
Government authorities continuously update guidance and restrictions, which could further impact your travel plans. If you have specific questions, please contact the resort directly prior to booking or travel. In this time of uncertainty, we encourage you to review all advisories and recommended guidelines before you travel. Your resort is responsible for providing guests with the latest information on the facilities available for your reservation dates, and for providing health and safety measures on site. RCI cannot accept liability relating to information provided or omitted by a resort, or arising from health and safety measures which may, or may not, be in place at a resort.
If you do have more questions or require further clarification, please contact us at the relevant phone number or e-mail address found HERE.