Travel/Cancel Information

RCI’s standard cancellation policy* now applies to all reservations; however, if your plans change or you are unable to travel, we have options for you!

Trading Power Protection has always protected your Trading Power. For a limited time, RCI is pleased to offer enhanced Trading Power Protection. Purchase Enhanced Protection before June 30, 2021 and if you are unable to travel you'll receive a 50% exchange fee coupon** for a future exchange, valid for rebooking through November 30, 2021.

If you did not purchase Trading Power Protection prior to the introduction of enhanced Protection you may still do so by speaking with one of our Travel Guides or online at

For additional information on the above products and policies, questions regarding expiring Trading Power, or to book your next vacation, call 1-800-338-7777 (RCI Weeks) - Monday-Friday 8AM-8PM and Saturday 8AM-5PM or chat with us on

* Please note that hotel, rental car, resort rental, cruise, and activities cancellation policies are based on the individual provider and are not included in the RCI exchange cancellation policy. The standard RCI cancellation policy does not include return of exchange fees outside of the grace period and Trading Power will be reconfigured based on cancellation date.

**RCI will waive your next exchange fee up to 50% of the initial amount paid on your canceled vacation if you have enhanced Trading Power Protection for that reservation. Exchange fee coupon is valid for rebooking on or before 11/30/2021 for future travel up to the expiration of the Trading Power used for that transaction. Trading Power Protection is not insurance.

If individual resorts, states or countries have specific travel restrictions impacting your confirmed vacation, additional cancelation flexibility may apply. If applicable, we will notify you by email or phone depending on your preferred contact method listed on your account.

Contact Us

The RCI Customer Care Team is available to answer any questions you may have about your upcoming reservation or how we can assist you further with vacation planning.

You can reach us by:
Phone: 1-800-338-7777 (RCI Weeks) - Monday-Friday 8AM-8PM and Saturday 8AM-5PM

Please follow us on Social Media for updates:
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Travel Advisories

Prior to travel, we encourage you to check for any advisories about testing requirements, travel restrictions, or local mandates related to Covid-19 to and from your confirmed destination for both international and domestic travel. Additional resources may include, but are not limited to, government, airline, and your host resort’s website.

Explore the travel advisory section of for helpful links here:

Participating Resort Groups

El cid
Club Melia
Hotel Xcaret

Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.

1Flexible rebooking option is subject to individual resorts’ terms and conditions. Members should contact participating resorts for applicable terms and conditions.

2Depending on resort and season, all-inclusive fees may cover meals, drinks, tours, transportation, resort activities, resort amenities, services and facilities. Resorts with mandatory all-inclusive fees require the fees to be prepaid at or before check-in. A member may not be able to purchase food or drink at a resort if he or she chooses not to pay an optional all-inclusive fee. Fees, terms and conditions of packages covered by an all-inclusive fee are determined solely by the resort and are subject to change at any time.

All other RCI terms and conditions apply and can be found here.

Exchange: CST: 2046555-50. Registration as a seller of travel does not constitute approval by the State of California. Fla. Seller of Travel Reg. No. ST-26552. Washington Seller of Travel Reg. No. 602357907.

Rental: CST: 2081369-50. Registration as a seller of travel does not constitute approval by the State of California. Fla. Seller of Travel Reg. No. ST-36515. Washington Seller of Travel Reg. No. 602560941.

Rental offer and rental inventory are made available by a Florida licensed entity Resort Rental, LLC (operating as Holiday Rentals, LLC in MD and TX), whose Qualifying Broker is Eric A. Jay.