Vacation Guides are available during business hours to answer any questions you may have and help you with any and all of your vacation planning needs. But there are some subtle differences in what a Vacation Guide can help you with—depending on the channel you use to contact them:
Phone – Guides can help you with anything over the phone, including holding and booking vacations, as well as any and all transactions.
Chat – Guides can help answer any of your questions regarding membership, your account and planning vacations, etc.; however, they cannot take credit card information via Chat due to security concerns. In the occasion of a website error they can place a vacation on Hold (Weeks members only).
Email – Same parameters as Chat.
Social – You can contact RCI via social channels such as Facebook and Twitter, but our Vacation Guides will lead you into a Direct Message (DM) to continue the conversation in private. At that point, the same rules as Chat and Email apply. (Note: Those from outside the U.S. who contact RCI via social channel will be redirected to the proper point of contact in their respective country.)
If you are a Vacation Club member who has contacted RCI for an issue, you will be directed to your respective Club's customer service.