As an RCI member, we know you have come to expect a high level of quality and service when you enjoy an RCI Exchange Holiday at one of our affiliated resorts. By using a resort award system to ensure the best experiences for you, RCI recognises affiliated resorts that provide top service to our members. From resorts that excel in hospitality to resorts that show levels of excellence in amenities and facilities, there's a range of recognition that we proudly award.
What are RCI resort awards?
As a membership organisation, RCI puts its members at the heart of everything we do, and that includes doing everything possible to ensure the resorts in the Holiday Exchange programme have quality standards that our members can trust.
Our Resort Operations team, which is staffed out of worldwide local offices, works with resort management teams and also visits resorts regularly to monitor all aspects of the quality of the holiday experience, from cleanliness of the accommodation and comfort of furnishings to the hospitality and service levels. Member feedback is also highly valued by RCI, and is requested from all members returning from an RCI holiday.
There is a set of specific criteria which all resorts must meet in order to become affiliated to the RCI Holiday Exchange programme. There are additional requirements, such as a 24-hour manned reception for resorts to achieve a higher quality rating. And that great RCI member feedback also has a part to play in awarding an RCI resort quality status.
Resorts that have demonstrated an ongoing commitment to quality and guest satisfaction will be awarded with the below RCI Award Designations. These awards signify high levels in areas such as hospitality, service and accommodation. You know you can holiday with peace of mind when you book with these resorts. Look out for the below symbols when you next search on RCI.com to browse our online Resort Directory to know that you will be staying in a quality resort while holidaying.
Importantly, many resorts maintain their quality award rating for many years, demonstrating the programme encourages consistency and continuity of standards in resorts for our members.
If you see the blue RCI Hospitality Award icon, this means that the resort has consistently scored highly in member satisfaction for check-in and check-out services. It also signifies generally high levels of hospitality have been demonstrated all-round by the resort staff, who will ensure you are tended to throughout your RCI Exchange Holiday.
RCI Silver Crown
The RCI Silver Crown Resort Award is presented to resorts which have proven that they regularly provide outstanding holiday experiences. Resorts with this RCI status have met or exceed specific standards for housekeeping and maintenance, as well as the set of criteria of the RCI Hospitality Award requirements.
RCI Gold Crown
Gold Crown resort status for RCI’s affiliated resorts is our highest award. Resorts that have been awarded this status have offered consistently outstanding holiday experiences for RCI members. Resorts with the highest levels of excellence are granted this quality award and are resorts which have met or exceeded the RCI Hospitality and RCI Silver Crown award criteria, plus scored highly on many other facilities.
What to expect when holidaying at an RCI Gold Crown resort
RCI Gold Crown resorts are a wonderful way to make your RCI Exchange Holiday extra-special. Expect a wonderful break with all the comforts of home in a Gold Crown resort. Holidaying at a Gold Crown resort means your accommodation will have not only consistently exceeded the criteria for RCI Hospitality and RCI Silver Crown status, but consistently met our highest set of standards. You'll find that the following areas have been deemed as excellent: unit housekeeping; unit maintenance; hospitality and check-in/check-out procedures; resort facilities; amenities; and services. The Gold Crown award will also indicate that the accommodation on this resort will be larger, benefit from higher specification furnishings and equipment, as well as offering guests superior quality on-resort restaurants and bars.
RCI Gold Crown resorts aren't always necessarily at the high-end of the price scale either, and can often be great value for money. Even if you don't own at a Gold Crown resort, keep your eyes peeled for RCI sales, Extra Holidays and for trading power or points discounts to not miss out on a fantastic opportunity to book into a Gold Crown resort at a reduced trading power or points value.
How do we go about awarding RCI Gold Crown? At the end of your exchange holiday, Comment Cards will be sent out to you, asking you to provide feedback and rate your experience at the resort you've just stayed at. Feedback is needed on areas such as on-site facilities, the check-in process, guest services, etc., which will require feedback to ensure we're providing the best experience for our members. This feedback and ratings system will then be used to determine not only resort award levels, but also trading power and points values, and to assist resorts in assessing the need for quality improvements. We like to put our members at the heart of everything we do, which is why feedback is invaluable to your RCI Resort Operations team.
Member seal of approval
As our Gold Crown status is awarded based on both our own quality monitoring and valued member feedback for that resort, you can be assured that the resort has been given the stamp of approval by other like-minded RCI members. The continual review of the quality of the accommodation and holiday experience offered at RCI-affiliated resorts helps our friends who manage them to maintain these high standards our members have come to expect, year after year.
RCI Gold Crown top picks
Pearly Grey Ocean Club, Tenerife (1786)
Set in the shoreline and with breathtaking views out over the ocean, Pearly Grey Ocean Club is a luxurious resort to kick back and relax in. Enjoy warm ocean breezes and panoramic views from your modern apartment, complete with a beautiful balcony. Apartments also come with a fully equipped self-catering kitchen and bathroom, with options ranging from studios and one- and two-bedroom accommodation to luxury cliff-top suites. On-site there is a heated swimming pool with sun terraces, a wellness and fitness centre, beauty salon, children's playground and two restaurants and bars, serving a wide-range of dishes. Close to the resort are tennis facilities, as well as scuba diving. A local bus runs to the beaches of Playa de las Américas and Los Gigantes.
Holiday Club Puerto Calma, Gran Canaria (2805)
The Club Puerto Calma resort is opposite the golden beach and marina of Puerto Rico, with views over the lush gardens. There are a selection of one- and two-bedroom apartments here, which are fitted and furnished to the highest standards, including fully-equipped kitchens with dishwashers, air-conditioning and also an exterior chill-out area. Access to the beach is a short, relaxing walk via the marina, or you might prefer lounging on the sun deck around the pool. You'll also find a bar, a café and a restaurant onsite, but the bars, restaurants, and nightspots of the town are all within walking distance. The year-round sunshine and well-situated resort make this an ideal holiday destination whether you like to relax or prefer a little more action.
Club Las Calas, Lanzarote (1448)
Become part of the Las Calas community in this top-rated resort in the heart of the Spanish island, in the vibrant town of Puerto del Carmen. The one- and two-bedroom apartments are modern, bright and spacious, with open-plan living areas, modern furnishings, and private balconies/terraces. The accommodation is also equipped with modern self-catering kitchens. Facilities include four heated swimming pools surrounded by a sun terrace, complete with sunbeds and parasols, plus two children's pools. The resort also has two restaurants and bars offering live entertainment, as well as a gym, sauna, squash court, pool tables, arcade games and a children's club.
Is there an extra-special trip that you've always dreamed of making, but never have? Perhaps a special birthday or anniversary that you would like top accommodation for? Why not start planning now and make your holiday dreams come true in a high-quality resort you know you can trust. Take a look at our wide range of Gold Crown resorts now! Don't forget, you can borrow and combine trading power or points from previous, or the next, Use Years to put towards a high-spec resort.
We have over 1,500 Gold Crown resorts to choose from that are just a click away on RCI.com. Just click the button below to get started and browse the very best that RCI has to offer. Happy searching!
If you own timeshare, but are not yet a member of RCI, you can become part of our holiday exchange community today. By clicking on the Join RCI button below, you can sign up in just a few simple steps. Being able to swap your timeshare holiday home for other stays in so many exciting destinations across the world gives you the real value from your purchase of timeshare - it's all about opening up new travel opportunities for you and your family.
For more information on how the coronavirus (COVID-19) outbreak may affect RCI Exchange Holiday bookings for RCI members, please click on the below link to learn more.