RCI Help

Vacation Guides are available during business hours to answer your questions and help you with your vacation planning needs. There are some subtle differences in what a Vacation Guide can help you with, depending on the channel you use to contact them:

• Phone – Guides can help you with any RCI transaction over the phone, including depositing vacation weeks, searching for availability, submitting ongoing search requests, holding, and booking vacations, answering membership and account-related questions, and more.
• Chat – Live Help Guides communicate via secure, online Chat to provide the same assistance as a Call Center Guide! They can take credit card information securely to process payments, and they can also assist with web issues you may be experiencing.

If you are a Vacation Club member who has contacted RCI for an issue, you will be directed to your respective Club's customer service.