Travel/Cancel Information

The vast majority of resorts in North America are now in operation and they look forward to welcoming you back on vacation. There are great vacation destinations waiting for you! If your plans change or you are unable to travel we have options for you.

Exchanges booked prior to September 7, 2020

  • If your plans change or you need to cancel a reservation booked prior to September 7, 2020, the Trading Power or Points will be returned to you without penalty to book another reservation if cancelled by December 31, 2020.
  • For a limited time, RCI is pleased to offer enhanced Trading Power and Points Protection that now covers your exchange fee should you need to cancel. Purchase the enhanced protection before December 31, 2020, and if you are unable to travel, you’ll receive an exchange fee coupon for a future exchange valid for rebooking through March 31, 2021**. Protection always covers your Trading Power or Points when purchased.
  • If you already purchased Trading Power or Points Protection or are adding it for your previously confirmed reservation, you’re covered if unable to travel by March 31, 2021**

Exchanges booked on or after September 7, 2020

  • If your plans change or you need to cancel a new reservation, the standard RCI cancellation policy would apply if you don’t have Trading Power or Points Protection for that booking.
  • For a limited time, you may purchase the enhanced Trading Power and Points Protection before December 31, 2020, and if you are unable to travel, you’ll receive an exchange fee coupon for a future exchange valid for rebooking through March 31, 2021** if you need to cancel. Protection always covers your Trading Power or Points when purchased.

If individual resorts remain closed or are otherwise unavailable for travel, additional cancellation flexibility may continue to be available.

If you have Trading Power or Points expiring and prefer more time to plan or travel, speak to one of our Travel Guides for additional options.

For additional information or to book your next vacation call 1-800-338-7777 (RCI Weeks), 1-877-968-7476 (RCI Points)- Monday-Friday 8AM-8PM and Saturday 8AM-5PM or chat with us on RCI.com

* Please note that hotel, rental car, resort rental, cruise, and activities cancellation policies are based on the individual provider and are not included in the RCI exchange cancellation policy ** RCI will waive your next exchange fee up to the initial amount paid on your canceled vacation if you have Trading Power or Points Protection for that reservation. Exchange fee coupon valid for rebooking through March 31, 2021 for future travel up to the expiration of the Points or Trading Power used for that transaction

Contact Us

The RCI Customer Care Team is available to answer any questions you may have about your upcoming reservation or how we can assist you further with vacation planning.

You can reach us by:
Phone: 1-800-338-7777 (RCI Weeks), 1-877-968-7476 (RCI Points)- Monday-Friday 8AM-8PM and Saturday 8AM-5PM

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Travel Advisories

In this time of uncertainty we encourage you to review all advisories and recommended guidelines before you travel.