RCI is committed to providing you flexibility at this uncertain time. You may cancel Points and Weeks reservations for travel through June 30, 2020 and receive 100% of your Points or Trading Power back for a future reservation. A significant amount of resorts in North America plan to be in operation by July 1, 2020 and they look forward to welcoming you back on vacation. Cancellation flexibility may be available in the future for dates beyond June 30, 2020 specific to individual properties that remain closed.
- When cancelling a reservation for travel through June 30, 2020 no exchange fee will be required if you rebook your cancelled vacation by December 31, 2020 for future travel. Please contact a Vacation Guide via Phone or Chat to process your request.
- If you have Trading Power or Points expiring and prefer more time to plan or travel, speak to one of our Vacation Guides for additional options.
If you would like to cancel and rebook call 1-800-338-7777 (RCI Weeks), 1-877-968-7476 (RCI Points)- Monday-Friday 8AM-8PM and Saturday 8AM-5PM, chat with us on RCI.com or complete the cancellation form
* Please note that hotel, rental car, cruise, and activities cancellation policies are based on the individual provider and are not included in the RCI exchange cancellation policy.
** RCI will waive your next exchange fee up to the initial amount paid on your canceled vacation, if you book by December 31, 2020 for future travel
The RCI Customer Care Team is available to answer any questions you may have about your upcoming reservation or how we can assist you further with vacation planning.
You can reach us by:
Phone: 1-800-338-7777 (RCI Weeks), 1-877-968-7476 (RCI Points)- Monday-Friday 8AM-8PM and Saturday 8AM-5PM
In this time of uncertainty we encourage you to review all advisories and recommended guidelines before you travel.