RCI Help

Your Feedback

At RCI we’re always keen to hear what our members think, and the website is no exception. The feedback you provide helps us to give you the best possible website experience, and being able to capture your online queries in real-time is a great way to find out exactly how the website is functioning and how we can develop and improve it. Your opinion really does count!

How to share your Feedback

Sharing your feedback with RCI really is easy. Look out for the Feedback tab on the right hand side of the web page you’re viewing, then click the link. Feedback can also be given while logged into your online account.

To share your Feedback with us, choose a topic from the drop down list provided in the feedback form. You can then enter the rating you feel our website deserves in terms of Information, Design, Ease of Use and Overall Experience. You can also add comments.

If you’d like RCI to contact you regarding the feedback, please enter your membership number into the comments field. We are happy to receive both positive and negative feedback and all feedback is viewed by a consultant in our Customer Services Department within 24 office hours.

What type of feedback should I send?

The Feedback form’s primary function is to gain your opinions about the RCI website, but can also submit your feedback regarding your experiences as an RCI customer or from a recent holiday.
Some examples of RCI Member feedback include:

  • I am unsure how to register my account on RCI.com
  • I wasn’t clear how to use the holiday search facility
  • Can you please advise me how to deposit my week online?

These are all good examples of the type of website queries we can answer but we’re also keen to hear your thoughts on how we can make RCI.com even better, and all suggestions are gratefully received!