RCI Help

Policies and Terms and Conditions Downloads

  • Extra Holidays Terms and Conditions – This document contains all the terms and conditions that apply when booking an Extra Holiday or Late Deal, including the cancellation rules for these bookings.

  • Privacy Policy – This document provides details of what information we collect about you, how we manage and use it, and what organisations we share it with.

  • Terms of Membership – This document covers your contract with RCI in respect of the exchange scheme and explains all the relevant rights and obligations for you and for RCI.

  • Website Terms and Conditions – This document sets out the agreement between you and RCI regarding your use of RCI.com.

  • Consumer Alert – Information and warnings about organisations operating in the timeshare industry that we believe may not be legitimate or who may claim to have a relationship with RCI but do not.

On-line Dispute Resolution is an option available to consumers who have made an on-line purchase/reservation about which they have made a complaint to the provider and, despite contact between both parties, the issue has not been resolved to their satisfaction. If you wish to contact an Alternative Dispute Resolution representative, please click on the following link: http://ec.europa.eu/consumers/odr/