RCI Help

When you register for your online account at RCI.com, you’ll see plenty of features to enable you to manage your personal account, including searching for and booking your ideal vacation.

If you experience any issues using our website, please first read our comprehensive HELP section, located in the top right hand corner of our website:

To make it easier for you to find the topic you need, we have categorised HELP into four sections:

• Understanding Your RCI Points Membership
• Planning Your Vacation
• Membership Benefits
• Self Help

Examples of the content you will find in these sections are:

Understanding Your RCI Points Membership:

• Points Explained
• What is a Use Year?
• Reservation Windows Explained
• Your Online Account Explained
• Saving, Extending or Borrowing Points
• Renting Points
• Auto Saving at end of Use Year
• Transferring Points
• Expiring Points
• Getting the Most from your Points Membership
• Your Points Membership Fees
• Your Annual Statement Explained

Planning Your Vacation:

• Booking Multiple Weeks
• Home Reservations
• How to Search for a Vacation
• How to Book a Vacation
• All Inclusive Vacations
• Ongoing Search
• Managing Your Bookings - Your Vacation Plans
• How to Write an Online Review
• Vacation Homes Explained
• Cruise Exchange
• Points Exchange Booking - Points Accounting Explained
• Cancellation Policy

Membership Benefits:

• Extra Vacations
• Bonus Week Getaways
• Points Protection
• Resort Offers
• About RCI Plus
• How to Upgrade to RCI Plus
• Endless Vacation Magazine
• Guest Certificates
• RCI Plus Upgrades and Changes

Self Help:

• Technical Difficulties (browser, cookies, updating your browser)
• Legal Information – Points Policies and Terms and Conditions Downloads
• Live Help
• Your Feedback Counts