RCI Help

When you register for your online account at RCI.com, you’ll see plenty of features to enable you to manage your personal account, including searching for and booking your ideal holiday.

If you experience any issues using our website, please first read our comprehensive HELP section, located in the top right hand corner of our website:

To make it easier for you to find the topic you need, we have categorised HELP into four sections:

• Understanding Your RCI Points Membership
• Planning Your Holiday
• Membership Benefits
• Self Help

Examples of the content you will find in these sections are:

Understanding Your RCI Points Membership:

•Points Explained
•What is a Use Year?
•Reservation Windows Explained
•Your Online Account Explained
•Saving, Extending or Borrowing Points
•Renting Points
•Auto Saving at end of Use Year
•Transferring Points
•Expiring Points
•Getting the Most from your Points Membership
•Your Points Membership Fees
•Your Annual Statement Explained

Planning Your Holiday:

•Booking Multiple Weeks
•Home Reservations
•How to Search for a Holiday
•How to Book a Holiday
•All Inclusive Holidays
•Ongoing Search
•Managing Your Bookings - Your Holiday Plans
•How to Write an Online Review
•Holiday Homes Explained
•Cruise Exchange
•Points Exchange Booking - Points Accounting Explained
•Cancellation Policy

Membership Benefits:

•Extra Holidays
•Late Deals
•Points Deals
•Travel
•Points Protection
•Resort Offers
•About RCI Platinum
•RCI Platinum Lifestyle Benefits
•How to Upgrade to Platinum
•Wyndham Company Discounts for you
•Points Partners
•RCI Visa Prepaid Currency Card
•EV Magazine
•Guest Certificates
•Platinum Upgrades and Changes

Self Help:

•Technical Difficulties (browser, cookies, updating your browser)
•Legal Information – Points Policies and Terms and Conditions Downloads
•Live Help
•Your Feedback Counts

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